Privacy Policy

It's a Southern Thing Catering

Effective Date: May 13, 2026

It's a Southern Thing Catering ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit an inquiry, or interact with our services, including our text messaging (SMS) program.

1. Information We Collect

We collect the following types of information when you interact with our website, submit a catering inquiry form, or sign up for our SMS program:

• Contact Information: First name, last name, email address, phone number, and mailing address.
• Event Details: Event date, event location, event type, number of guests, dietary preferences, and other event-specific details you choose to share.
• Communication Records: Records of inquiries, messages, and other communications between you and It's a Southern Thing Catering.
• Technical Information: IP address, browser type, device type, operating system, and pages viewed on our website.
• Cookies and Tracking Data: Cookies, web beacons, and similar tracking technologies used to improve your experience on our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to catering inquiries and provide service quotes.
• Coordinate event details and confirm bookings.
• Send appointment reminders, follow-up communications, and customer support messages.
• Send SMS text messages related to your inquiry, event coordination, and customer care, when you have provided consent.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

3. SMS Text Messaging Program

When you submit an inquiry form on our website and provide your mobile phone number with consent, you may receive customer care text messages from It's a Southern Thing Catering related to your inquiry, event coordination, or follow-up communications.

Important details about our SMS program:

• Opt-in is voluntary. You may submit an inquiry without opting in to SMS messages.
• Message frequency varies based on the nature of your inquiry and event coordination needs.
• Message and data rates may apply. Check with your mobile carrier for details.
• Reply STOP at any time to opt out of SMS messages. You will receive a confirmation message and will not receive further SMS communications.
• Reply HELP at any time for assistance, or contact us at southernthingcatering@gmail.com.

We do not share, sell, rent, or trade your phone number or SMS opt-in information with any third parties for marketing or promotional purposes. Your phone number and SMS opt-in data remain confidential and are used solely for communications related to your inquiry and event with It's a Southern Thing Catering.

4. How We Share Your Information

We only share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our website and communicate with customers (such as hosting providers and SMS messaging platforms). These vendors are contractually required to protect your information and use it only for the purposes we authorize.
• Legal Compliance: When required by law, court order, or government request, or to protect our legal rights.
• Business Transfers: In connection with a sale, merger, or transfer of business assets, in which case we will notify you as required by law.

We will never sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You may disable cookies through your browser settings, although some features of our website may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of SMS messages at any time by replying STOP.
• Unsubscribe from marketing emails by following the unsubscribe instructions in any email we send.
• Update your information by contacting us directly.

To exercise any of these rights, please contact us at southernthingcatering@gmail.com.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

This Privacy Policy was last updated on May 13, 2026.